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Legal & Compliance
Privacy PolicyWe believe privacy isn’t just a legal formality – it’s a promise. This policy explains exactly how we collect, use, and protect information across all four communities on our platform.
1. Introduction
SurveyJury (“we,” “our,” or “us”) operates a market research platform and survey panel directory connecting four distinct communities: Survey Participants, Survey Panels, Market Research Companies, and Insight Buyers. This Privacy Policy governs all personal and business data we process in connection with our website, platform, and related services.
By registering for, accessing, or using SurveyJury, you acknowledge that you have read and understood this policy. If you do not agree, please discontinue use of our services.
By registering for, accessing, or using SurveyJury, you acknowledge that you have read and understood this policy. If you do not agree, please discontinue use of our services.
2. Who We Are & Scope of This Policy
SurveyJury is a market research platform and survey panel directory operated by SurveyJury.com. Under applicable data protection laws, including the UK GDPR, EU GDPR, and relevant Indian laws, SurveyJury acts as a Data Controller for personal data collected directly from users in connection with the operation of its website and platform.
In limited cases where SurveyJury processes personal data on behalf of Market Research Companies or Insight Buyers as part of specific platform-enabled services, it acts as a Data Processor, processing such data only in accordance with client instructions and applicable Data Processing Agreements (DPAs).
SurveyJury operates solely as a marketplace and intermediary and does not conduct surveys or provide market research services. Survey Participants independently engage with third-party Survey Panels, and Insight Buyers directly contract with Market Research Companies or submit research requests to them through the platform.
All surveys, research services, and related data processing activities are carried out independently by third-party providers, who act as separate data controllers. SurveyJury does not control or assume responsibility for their services, content, or data processing practices, and is not a party to any agreements between users and such providers.
This policy applies to:
In limited cases where SurveyJury processes personal data on behalf of Market Research Companies or Insight Buyers as part of specific platform-enabled services, it acts as a Data Processor, processing such data only in accordance with client instructions and applicable Data Processing Agreements (DPAs).
SurveyJury operates solely as a marketplace and intermediary and does not conduct surveys or provide market research services. Survey Participants independently engage with third-party Survey Panels, and Insight Buyers directly contract with Market Research Companies or submit research requests to them through the platform.
All surveys, research services, and related data processing activities are carried out independently by third-party providers, who act as separate data controllers. SurveyJury does not control or assume responsibility for their services, content, or data processing practices, and is not a party to any agreements between users and such providers.
This policy applies to:
3. What Data We Collect – By Community
Different members of the SurveyJury ecosystem provide different types of information depending on how they use the platform. Here is a transparent breakdown:
When you register as a Survey Participant, we collect the following information:
Identity & Contact
Full name, email address, country, date of birth (for age verification), and optional information such as gender.
Profile & Demographics
Information such as employment status, education level, income band, and interests. This information is used to facilitate matching with relevant survey opportunities offered by third-party Survey Panels.
Activity Data
Information related to your use of the platform, including survey invitations, participation status, reward points, redemption activity, and panel memberships.
Technical Data
IP address, browser type, device identifiers, login timestamps, and session data
SurveyJury does not intentionally collect sensitive personal data (such as health information, religious beliefs, political opinions, or biometric data) as part of its platform services. Where any such data is processed in connection with third-party surveys, it is collected and controlled by the respective Survey Panel or research provider in accordance with their own privacy policies and applicable laws.
Survey panel providers listed on our directory share the following business and contact information:
Business Identity
Company name, registered address, company registration number, VAT/GST number where applicable
Contact Persons
Name, job title, business email, and phone number of account holders or designated contacts
Panel Information
Panel size, geographic coverage, specialisms, pricing model, accreditations, and panel quality standards
Listing & Profile Data
Company descriptions, logos, brochures, case studies, testimonials, and any media uploaded to your profile page
Market research firms using SurveyJury for visibility and client acquisition provide:
Business Identity
Company legal name, trading name, business address, registration details, and corporate credentials
Contact & Users
Names, roles, and email addresses of team members who access the SurveyJury company dashboard
Capabilities Profile
Research specialisms, methodologies offered, industry verticals, geographic reach, certifications (e.g., ISO 20252, ESOMAR membership)
Commercial Data
Subscription plan details, invoicing data, and payment records (card data processed by our payment provider – not stored by us)
Content you upload to your company profile — such as brochures, webinar recordings, blog articles, and product/service listings – is published publicly on your SurveyJury listing and may be indexed by search engines.
Organisations and individuals using SurveyJury to procure research partners or commissioned studies provide:
Identity & Contact
Name, job title, organisation name, business email, and phone number
Profile & Demographics
Research briefs, target audience details, budget ranges, timelines, and methodology preferences submitted via enquiry forms
Engagement Data
Shortlisted suppliers, messages sent, RFP submissions, and feedback provided on research partners
Account & Billing
Subscription or pay-per-enquiry billing records, invoices, and payment method (processed by third-party payment provider)
Data collected from all users
Regardless of your community type, when you visit or use SurveyJury we automatically collect certain technical and usage data:
4. Legal Basis for Processing Your Data
We only process personal data where we have a lawful basis to do so. Under UK/EU GDPR, we rely on the following grounds:
Contract performance
Processing necessary to provide and operate the services you’ve registered for, including creating and managing user accounts, enabling survey discovery and participation tracking, displaying company and panel listings, facilitating enquiries and communications between users, and processing subscriptions and billing.
Legitimate interests
Operating, improving, and securing the platform; facilitating relevant survey matching; maintaining marketplace integrity; preventing fraud; and communicating essential service updates. Business contact data is processed in line with reasonable expectations in a B2B context.
Consent
Where required, including for marketing communications, non-essential cookies, and optional demographic data used for enhanced survey matching. Any sensitive personal data is processed based on explicit consent and typically by third-party providers acting as independent data controllers.
Legal obligation
Where we must retain or disclose data to comply with applicable law, including tax, accounting, regulatory requirements, legal claims, or lawful requests from authorities.
SurveyJury does not conduct surveys or provide market research services. Where Survey Participants choose to engage with surveys offered by third-party Survey Panels or research providers, those entities act as independent data controllers and determine their own lawful bases for processing personal data in connection with such activities.
5. How We Use Your Data
Marketing communications: We will only send you promotional or marketing emails if you have opted in, or if you are an existing customer and we are marketing closely related services (soft opt-in, where permitted). You can unsubscribe at any time using the link in any email or via your account preferences.
6. Who We Share Your Data With
We do not sell personal data in the traditional sense. We only share personal data where necessary to operate our platform or comply with legal obligations, and only with parties that are contractually or legally required to protect it.
Sharing within the platform
Third-party service providers
We work with carefully vetted processors who act strictly on our documented instructions:
Legal disclosures
We may disclose personal data if required to do so by applicable law, court order, regulatory authority, or to protect the rights, property, or safety of SurveyJury, our users, or the public.
Business transfers
In the event of a merger, acquisition, or sale of substantially all of our assets, personal data held by SurveyJury may be transferred to the relevant successor entity. We will notify affected users in advance where practicable and ensure equivalent privacy protections apply.
7. How We Protect Your Data
We implement layered, industry-standard technical and organisational measures designed to ensure a level of security appropriate to the risk, including protection of personal data against unauthorised or unlawful access, disclosure, alteration, and accidental or unlawful loss, destruction, or damage.
No method of transmission over the internet is 100% secure. While we take extensive precautions, we cannot guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, in accordance with our legal obligations.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, unless a longer period is required or permitted by law.
When personal data is no longer required for the purposes set out above, it is securely deleted or irreversibly anonymised in a manner that ensures it can no longer be associated with an identifiable individual.
9. Your Rights & How to Exercise Them
Depending on your location and applicable law, you have the following rights regarding your personal data. We honour these rights for all users regardless of jurisdiction.
Right of Access
Request a copy of all personal data we hold about you (Subject Access Request)
Right to Rectification
Ask us to correct inaccurate or incomplete information about you
Right to Erasure
Request deletion of your data (“right to be forgotten”) where no legal basis remains
Right to Restriction
Ask us to pause processing while accuracy is contested or an objection is considered
Data Portability
Receive your data in a structured, machine-readable format to transfer elsewhere
Right to Object
Object to processing based on legitimate interests, including direct marketing
Automated Decisions
Rights regarding any solely automated decisions with significant effects on you
Withdraw Consent
Withdraw any consent you have given at any time, without affecting prior lawful processing
To exercise any of these rights, email us at privacy@surveyjury.com with the subject line “Privacy Rights Request.” We will verify your identity and respond within 30 days (extendable by a further 60 days for complex requests, with notice). There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.
Indian residents: Under the Digital Personal Data Protection Act 2023 (DPDPA), you have rights to access, correction, erasure, and grievance redressal. Please contact our Grievance Officer at the details in Section 12.
10. Cookies & Tracking Technologies
SurveyJury uses cookies and similar technologies to run the platform, maintain security, store user preferences, and analyse how users interact with the site, in line with applicable data protection and ePrivacy laws.
You can manage or withdraw your cookie preferences at any time through the cookie preference centre available on our platform or through your browser settings. If you withdraw consent, it does not affect prior processing and does not impact essential cookies or core platform functionality.
11. International Data Transfers
SurveyJury operates a global platform. In the course of providing our services, we may transfer and process personal data in countries outside your country of residence, including jurisdictions that may not provide an equivalent level of data protection.
Where we transfer personal data originating from the United Kingdom or the European Economic Area to countries that are not subject to an adequacy decision by the UK Information Commissioner’s Office or the European Commission, we implement appropriate safeguards in accordance with applicable data protection laws. These safeguards include:
Where we transfer personal data originating from the United Kingdom or the European Economic Area to countries that are not subject to an adequacy decision by the UK Information Commissioner’s Office or the European Commission, we implement appropriate safeguards in accordance with applicable data protection laws. These safeguards include:
For users located in India, we conduct cross-border data transfers in accordance with the Digital Personal Data Protection Act, 2023, and any applicable rules or notifications issued by the Government of India.
We take reasonable steps to ensure that all international data transfers include appropriate technical and organisational measures to protect personal data and maintain its confidentiality, integrity, and security.
You may request a copy of the transfer safeguards we rely on by contacting privacy@surveyjury.com.
We take reasonable steps to ensure that all international data transfers include appropriate technical and organisational measures to protect personal data and maintain its confidentiality, integrity, and security.
You may request a copy of the transfer safeguards we rely on by contacting privacy@surveyjury.com.
12. Children’s Privacy
SurveyJury does not target or permit use of the platform by individuals under the age of 18, or the applicable age of digital consent in their jurisdiction, whichever is higher. We do not knowingly collect or process personal data from children.
We require all survey participants to provide and confirm their date of birth during registration. Where we identify that an account belongs to an individual below the applicable minimum age, we suspend the account and delete the associated personal data without undue delay, unless retention is required to comply with legal obligations or to establish, exercise, or defend legal claims.
If you believe a minor has registered on our platform, please notify us immediately at privacy@surveyjury.com and we will take appropriate action without delay.
We require all survey participants to provide and confirm their date of birth during registration. Where we identify that an account belongs to an individual below the applicable minimum age, we suspend the account and delete the associated personal data without undue delay, unless retention is required to comply with legal obligations or to establish, exercise, or defend legal claims.
If you believe a minor has registered on our platform, please notify us immediately at privacy@surveyjury.com and we will take appropriate action without delay.
13. Contact, Complaints & Updates
We take privacy concerns seriously. If you have questions about this policy, wish to exercise your rights, or have a complaint about how we handle your data, please reach out:
Email Inquiries
privacy@surveyjury.com
Virtual Office
www.surveyjury.com
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via a prominent notice on our website and/or by email to your registered address at least 14 days before the changes take effect. Your continued use of SurveyJury after that date constitutes acceptance of the revised policy.
We encourage you to review this page periodically. The “Last Updated” date at the top of this page always reflects the most recent revision.
We encourage you to review this page periodically. The “Last Updated” date at the top of this page always reflects the most recent revision.
GDPR Compliant
We adhere to the highest standards of European data protection regulations for all our global users.
Transparent Audits
Our data practices are reviewed quarterly by independent security firms to ensure veracity.
Zero Data Sale
We never sell your individual responses to third-party data brokers or marketing firms.
Get help
Have a question about SurveyJury or need help getting started?
Our team is here to assist you with anything – from finding the right survey panels and understanding how the platform works to partnership inquiries and general support. We aim to provide clear guidance so you can make informed decisions and get the most out of SurveyJury.
Privacy Policy FAQs
1. What kind of personal information does SurveyJury collect?
SurveyJury collects basic information such as your IP address, device details, browsing activity, and any information you choose to share through contact forms, such as your name and email address.
2. How does SurveyJury use your information?
3. Does SurveyJury collect information automatically?
4. Does SurveyJury share your information with third parties?
5. Does SurveyJury sell your personal data?
6. How does SurveyJury protect your personal information?
7. Does SurveyJury store your data permanently?
8. What happens when you visit third-party links from SurveyJury?
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